Returns & Exchanges

At VITALIA, we want you to be completely satisfied with your fashion investment, so we offer a seamless 30-day return policy for all unworn items with original tags. Please ensure your return is initiated within the designated window to qualify for a full refund or store credit.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

3

Ship the Items

Affix the prepaid shipping label provided in the portal and drop off your package at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing